Contact Us

 Get In Touch

Have questions about our electric hydrofoil boards, pricing, shipping, spare parts, warranty or after-sales service? We’re happy to help.

📧 Email: [info@nelsohub.shop](mailto:info@nelsohub.shop)
📞 Phone: +64 27 538 162
📍 Business Address: 3 Tukapa Street, Westown, New Plymouth 4310, New Zealand

Our support team aims to reply to all emails within 24 hours on business days.
When contacting us regarding an order or product issue, please share your order number, board model and photos/videos if relevant, so we can assist you faster.

You may also send us a message via the contact form below.

Frequently Asked Questions

Quick answers to common questions

How can I track my order?

Tracking details will be emailed to you after your order is dispatched. If you need help, please use the contact form above.

What is your return policy?

Please review our Refund Policy for eligibility, timeframes, and return instructions.

Which payment methods do you accept?

Available payment methods are shown securely during checkout and in the footer of our store.

How can I contact you?

Send us a message using the contact form above and our team will respond as soon as possible.